All About Communities 👥

Communities give you a central space to communicate with your clients, share updates, and build engagement, especially when running group programs or challenges. Instead of using external platforms, everything stays in one place alongside your coaching.

Each account always has one default community, which is the community all active clients and coaches are automatically added to. Initially, this will be the General Community.

To rename the community, click on click the Settings icon and select Update Community.

The default community cannot be deleted. If you have additional communities, you can choose a different one to be the default instead.

If you do not want a community that all clients are added to, you can hide the default community. To do this, click the Settings icon and select Hide Community.

On the Coach plan, you have access to one community. On the Coach Pro plan, you can create additional (custom) communities. Click here for pricing.

To create a custom community on desktop, select Communities on the left sidebar. Click + Add Community. Enter a unique name for your community and press Create Community to finish. Once created, upload a cover image.

To create a custom community on the Coach Catalyst coaches app, to the Communities tab and tap the + icon in the top right corner. Add a cover photo and enter a unique name and press Add Community to finish.

To rename a community, click the settings icon, then select Update Community and enter a new name.

To hide a community, click the settings icon, then select Hide Community. Hidden communities can be restored by clicking the hidden (crossed-out eye) icon.

To delete a community, click the settings icon, then select Delete Community. Deleted communities cannot be recovered. You can only delete communities that are not set as the default.

To edit the order your communities appear in, click Edit Order in the left-hand panel above your communities list. Drag and drop the communities as required, then click Save Order to finish.

On the right-hand sidebar, under Members, you will see a list of clients along with their most recent activity within the community. This gives you a quick view of engagement.

To message a client directly, click on their name to open their profile and start a conversation.

There are several ways to add or remove clients from a community. Adding clients from within the Community is quickest for small groups, while using the Clients page is better if you want to filter list first (for example, by program or client tag).

You can also add a client from the Options menu within their Client Profile or when creating a new client.

Note that members can only be added to or removed from non-default communities.

To add or remove clients from a community, open the Community and either click the settings icon and select Manage Clients, or click the add member icon (person with a plus) in the top right-hand corner.

Both options will open a pop-up window. To add clients, search for the client’s name and select them. To remove clients, click Remove next to their name. Click Done to finish.

You can also add additional clients from the same popup window, or remove clients by clicking on the x next to their name.

On desktop, you can upload and update your cover image at any time using the upload area at the top of the community.

On mobile, the cover image is added during community creation and can’t be edited afterwards. Any changes will need to be made on desktop.

For best results, use a 1920 x 1080px (16:9) photographic image for your cover image.

On mobile, the full image is displayed. On desktop, the visible area varies depending on screen size, but it will always focus on the center of the image.

Because of this, ensure any important text, logos, or key elements within this central “safe zone” so they are visible on both devices.

Download the cover image template below. This includes the correct dimensions and an overlay showing the desktop-visible area. Use the overlay as a guide when designing your banner, and remove it before uploading your final image.

Posting in communities works in a very similar way to most social feeds, so it should feel familiar and intuitive to use.

You can create posts, add images, videos, and GIFs, and interact with content by liking and commenting on posts. You can like and reply to comments within a thread.

Both coaches and clients can post using desktop or the mobile app. To view or create posts, go to the Communities tab and select the community.

On mobile, click the Pencil icon, write your post, and press Publish. On desktop, click the green + New Post button, write your post, and press Save.

To Pin, Edit, or Delete your post, click the ellipses menu (...) on the post and select the relevant option. Users can also edit and delete comments.

One time-saving feature is the ability to schedule posts in advance. This is particularly useful when running a cohort program, allowing you to plan reminders and content ahead of time.

To schedule a post, create a new post as normal, then click the Calendar icon instead of posting. Select your date and time, then click Schedule.

Scheduled posts will appear in the scheduled posts section in the order they are due to be published. From here, you can edit, reschedule, or delete scheduled posts.

📌 Scheduling posts is available on the desktop app and is limited to coaches only.

If there is new activity in a community, a red dot will appear on the left menu bar next to Communities and a green dot will appear next to the community name.

To view all mentions and reactions on desktop, go to Communities and click Notifications.

On the app, go to the Communities tab, where you will see Mentions and Reactions at the top of the page.

If you have notifications enabled on your device, you may also receive push notifications for community activity. These can appear as lock screen alerts, banners, or notifications in your notification center, depending on your device and app profile settings.

Community notifications do not appear in the main notifications tab, only the Communities section.