Understanding Your Receipt
If your Coach Catalyst receipt shows a different amount than expected, it is usually due to a mid-cycle plan change.
When you upgrade or downgrade your plan partway through a billing cycle, charges are prorated. This means you are only charged for the time spent on each plan.
Example: Upgrading your plan
On March 1, you are charged $39 for the month.
On March 20, you upgrade to a $79/month plan.
You are refunded for the unused portion of your original plan (10 days), which equals $13.
You are then charged for the remaining 10 days on the new plan, which equals $26.33.
The difference between these amounts ($13.33) is added to your next bill.
On April 1, you are charged $92.33, which includes $79 for the new monthly plan and $13.33 from the previous billing period.
Example: Downgrading your plan
On May 1, you are charged $99 for the month.
On May 20, you downgrade to a $39/month plan.
You are refunded for the unused portion of the original plan (10 days), which equals $33.
You are then charged $3.90 for the remaining 10 days on the lower plan.
The difference (-$29.10) is applied as a credit to your next bill.
On June 1, you are charged $9.90, which includes $39 for the new monthly plan minus the $29.10 credit.
Need more help?
If you still have questions about your receipt, please contact [email protected].