Sometimes, you don't have time to answer a message at that moment but you want to make sure you come back to it later.
Or maybe you're working with a team and want a different coach to not miss a message.
We get it. That's why you can mark any message within your thread as "unread" directly from your inbox.
To do this, go to your Messages by clicking on the Inbox icon in the top right corner of the software.
Once you're in the Message Threads, find the conversation you want to mark as unread and select it. You'll see an envelope icon to the right of the client name. When you hover over this icon you will see "mark as unread" appear.
Click the envelop icon and a green dot will show up on that conversation. This will now show up as unread for you and any other coaches on your account.