Did you receive a Coach Catalyst receipt with a different amount than you expected?

This is likely because your plan was upgraded sometime last month-- congratulations!

When you upgrade your account in the middle of the month, the amount you have already paid for the month and the amount you owe for the month are prorated (charged only for the days you used).

Here's an example:

  • On March 1, you paid $99 for the month of March.
  • On March 20, you upgraded to the Organization Plan, which is $139/mo.
  • We refund the 10 days of the $99 plan you didn't use--($33). This is your Unused Time.
  • We charge you for the 10 days on the Organization Plan--$46.33. This is your Remaining Time.
  • We take the sum of the credit and the charge--$13.33--and add it to your next bill.
  • So on April 1, you are charged $152.33.

We would follow the same process if you downgraded your account. Let's say no longer what to use daily programs and just want to track metrics/message your clients. Using the same example:

  • On May 1, you paid $99 for the month of May (Plus Plan).
  • On May 20, you are downgraded to the Basic Plan ($39/mo).
  • We refund the 10 days of the Plus Plan you didn't use--($33). This is your Unused Time.
  • We charge you for the 10 days on the Basic Plan--$3.90. This is your Remaining Time.
  • We take the sum of the credit and the charge--($29.10)--and credit it to your next bill.
  • So on June 1, you are charged $9.90.

If you still have questions about your receipt, please email us at support@coachcatalyst.com.

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